Want bad service, high prices, and possibly the worst steak you'll ever have in your life? Why not try Tony Roma's in Brownsville? Enjoy the classy atmosphere even before you enter the restaurant where you'll be greeted by the finest crack-heads Mexico can offer who loiter the front doors hours on end. Think management care...think again! Sit at their flimsy tables or booths and enjoy track lighting that flicker so often you'll wonder when you'll have an epileptic fit.
So I show up last week all because of a coupon I got sent in the mail. I had only been to Tony Roma's once about a year ago so I was a Roma's virgin, and like a virgin (touched for the very first time) I am completely let down and disappointed. Once I finally order my food (New York Strip with broccoli and green beans) it arrives cold on a hot plate and not cooked according to my order. I'm sorry but there is a huge difference between medium-rare and completely dry and well done. Once I finally got the waiter's attention he gave a flat apology and offered me another stake. Fifteen minutes later the waiter returns claiming they were all out of New York Strips so of course I have to order something else.
Here begins a new ordeal. I ask for the combination dinner of baby back ribs and an 8 0z. Sirloin steak but I want it at the same price as the New York Strip. Does that sound ridiculous? NO! The food is finally brought by the manager this time and she mentions that for the inconvenience I will receive a free desert. The food was still cold and mediocre and by that point I want to eat quickly and leave.
How can everything be fixed?
1. Hire wait-staff who speak basic English.
2. Hire cooks who know cooking lingo.
3. Learn to show empathy, have a "can do" attitude, and acknowledge that something was wrong.
4. Put up the sign below.
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